Refund Policy

This policy covers the plan fees merchants pay to Entrexx Digital for PotatOS. It does not cover purchases shoppers make from shops built on PotatOS: see the last section.

1. During the beta

PotatOS is free during the beta, so there is nothing to pay or refund.

2. Plan fees

• Plans are paid monthly, in advance.
• You can cancel at any time. Your plan stays active until the end of the month you paid for, and you are not charged again. We don't refund the unused part of a month.
• If you were charged twice, charged the wrong amount, or charged after cancelling, write to support@potatos.app within 15 days of the payment with the payment reference. We will check it and refund the extra amount in full.
• If PotatOS was unavailable for a long period because of a fault on our side, tell us; we may credit or refund part of that month.

3. How refunds are paid

Approved refunds go back to the same payment method (card, mobile wallet or bank). We process them within 3 working days of approval; the bank or wallet usually shows them within 7–10 working days. Fees charged by the payment provider may not be refundable.

4. Purchases from shops on PotatOS

Each shop on PotatOS sells its own products and sets its own return and refund policy. Entrexx Digital is not the seller and does not receive the money for those orders. If you bought something from a shop, contact the shop: its phone number and contact form are on its store page and your order page. Shops must follow the consumer protection rules of Bangladesh.

5. Contact

support@potatos.app, +880 1923 71 36 43, Dhaka, Bangladesh.